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Question: 1 / 400

How can you ensure personally identifiable information (PII) shared during online chat is not stored in chat logs?

Manually redact PII before storage

Implement image inspection and redaction using the DLP API

Implementing image inspection and redaction using the DLP (Data Loss Prevention) API is an effective way to ensure that personally identifiable information (PII) shared during online chats is not stored in chat logs. The DLP API is designed to discover, classify, and protect sensitive data, including PII, by using advanced techniques such as machine learning and pattern recognition.

By utilizing the DLP API, organizations can automatically identify instances of PII within chat messages before they are stored. The API can scan the content in real-time, providing the capability to redact or anonymize sensitive information accordingly. This reduces the risk of unintentionally retaining sensitive data and helps maintain compliance with privacy regulations, such as GDPR or HIPAA, which mandate the protection of personal information.

Other options do not provide the same level of automation or efficiency. For example, manually redacting PII before storage is labor-intensive and prone to human error, making it less reliable for high-volume chat interactions. Using a separate chat platform for sensitive information does not inherently prevent PII from being captured but merely changes the environment; it still requires additional measures for security. Storing chats in a secure vault for review is also not a proactive approach to preventing PII retention, as it involves

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Use a separate chat platform for sensitive information

Store chats in a secure vault for review

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